Policies

COVID-19 Policy Amendments

Pre Appointment

All Appointments must be guaranteed by credit card encrypted on customer file. Cancellation policies are still in place.
Schedules will be limited over the next few months as we are not able to double book, therefore we are bringing back our VIP appointments. All appointments booked outside of your stylists regularly posted/schedule times, will be considered a VIP appointment and will have a convenience fee applied.
We are not accepting cash or offering change at this time. Please look into downloading Venmo, Zelle, PayPal, Apple Pay to tip your beauty professional.
If you are showing symptoms of COVID19, have had a temperature in the last 48 hours, or are feeling sick, please reschedule your appointment before the cancellation time.

Day Of Appointment

Masks must be worn at all times. We have ordered disposable masks for our guests but due to shipping delays they will not be arriving before the day we open. Please bring a mask that goes around your ears (not the back of your head) and that you are ok if it happens to get some color on it. Everyone, including us, will be required to wear their masks at all times.
Doors will be locked and clients must wait in the car until their beauty professional lets them in. Please contact us via text, facebook message, or instagram message when you arrive.
All guests must wash hands and use sanitizer when entering the salon.
Our snack bar is no longer self serve, please let your beauty professional know if you'd like a treat and they can get it for you.
You must come to your appointment alone, no exceptions. Due to new regulations by the state, we are limited to a 1:1 ratio and no longer allowed to have a seating area in our studio or hallway. If you bring someone with you and unable to stay for your appointment you WILL be charged the cancellation fee.
Extensions, Color and Cuts will be the main focus during your first appointment, you may be asked to leave with damp hair. Wearing a mask for 12+ hour days can be exhausting and sometimes we get overheated while blowdrying. Thank you to all of our clients so far who have been so understanding.
Gift cards will be redeemable in $50 increments for current and future appointments.

Standard Policies and Procedures

Children Policy 

For liability purposes we only allow children in the salon space when they are receiving a service. If you must bring a minor with you during your service they will be asked to wait in the lobby waiting area outside of the salon floor away from sharp implements, chemicals, and hot tools.

VIP Appointments

All appointments booked outside of your stylists regularly posted/schedule times, will be considered a VIP appointment and will have a convenience fee applied. VIP appointments are an additional fee, $65 Level One/$75 Level Two /$85 Level Three an hour on top of your scheduled service.

Cancellations

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card at Mane Salon + Spa. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation.

As a courtesy, you will receive a confirmation email and text of your reservation when you book your appointment as well as a reminder 24 hours prior to your scheduled appointment. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value.

In the case that at least 24 hours’ notice is not given for a cancellation, 50% of the cost of the services scheduled will be charged. All no show reservations will be assessed a charge at full value of services booked.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.

In case of inclement weather:

If there is inclement weather, or other unusual circumstances arise, less that 24 hours notice will be accepted on a case by case scenario.

Returns & Exchanges Salon

If you are not happy with your products, neither are we.

Therefore:

Hair products may be exchanged for any other product or for in store product credit.
Credit will be based on the amount of product returned.
We do not give cash back for returns.

Limitations:

All product returns must be made within 2 weeks of original purchase.
All mechanical item returns (hairdryers, flat irons, etc.) must be made within 1 months of the original purchase.
All hair brushes, facial products, and special order sales are final

Redo

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing a redo is that you call to schedule the redo within one week of the original service and that the redo be scheduled with the same stylist who provided the service.

Please note, services received by assistant level stylists are not guaranteed. Other master stylists will not provide you with a redo for an assistant level service.

*If you choose to go to another salon without allowing a stylist in our salon to do your redo service, you will be forfeiting any refund or compensation for the original service provided or the price of the service received elsewhere.

Refer a Friend

We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and says you referred them, we will credit your account with a free haircut that you can use on your next service appointment!